Terms & Conditions

By booking or using our services, you agree to these Terms & Conditions. If you have any questions, please contact us before proceeding.

1. About Us

Business Name: ST Autos
Address: Hilbre Street, Birkenhead, CH41 3NW
Phone: 07927 030552
Email: sean@st-autos.com

2. Services

We provide MOT testing, vehicle servicing, mechanical repairs, diagnostics, and clutch work for all makes and models of cars, vans and light vehicles.

All services are carried out by experienced technicians using professional equipment. The specific scope of work will be agreed with you before any work commences.

3. Booking & Appointments

• Bookings can be made online, by phone, or via our enquiry form
• A booking is confirmed once you receive confirmation from us
• We will make every effort to complete work within the agreed timeframe
• If we need to reschedule, we will contact you as soon as possible
• Please ensure your vehicle is available at the agreed time

4. Cancellations & Rescheduling

We ask for at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to other customers.

5. Pricing & Payment

• A quote will be provided prior to any work commencing
• We will always notify you of any additional costs before proceeding
• Payment is due upon completion of the service unless otherwise agreed
• We accept payment by card, bank transfer, or cash
• All prices quoted are inclusive of VAT where applicable

6. Current Offers

Our current offers (£10 off MOTs and free diagnostic with service) are subject to availability and may be withdrawn or changed at any time. Offers cannot be combined unless stated.

7. Your Responsibilities

To ensure effective and efficient service, you agree to:

• Provide accurate information about your vehicle and the issue
• Ensure the vehicle is accessible at the agreed time
• Inform us of any known issues that may affect safe working on the vehicle
• Collect your vehicle promptly once work is completed and payment made

8. Liability

We carry full public liability insurance. Our liability is limited to the value of the service provided.

We are not liable for:

• Pre-existing damage or faults not related to the work carried out
• Any loss arising from failure to follow our advice
• Indirect or consequential losses of any kind

9. Complaints

We take complaints seriously. If you are unhappy with our service, please contact us within 14 days:

• Phone: 07927 030552
• Email: sean@st-autos.com

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be available on this page.