Privacy Policy

1. Who We Are

ST Autos is an independent garage providing MOT testing, servicing, mechanical repairs, diagnostics and clutch work for all makes and models.

Business Name: ST Autos
Address: Hilbre Street, Birkenhead, CH41 3NW
Phone: 07927 030552
Email: sean@st-autos.com

2. What Information We Collect

We may collect the following personal information when you contact us, request a quote, or book an appointment:

• Full name
• Phone number
• Email address
• Vehicle registration, make and model
• Details of the work required
• Payment information (processed securely, not stored by us)

We also collect non-personal data automatically when you visit our website, such as browser type, pages visited and time spent on the site.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Book and manage appointments
• Send appointment reminders by phone or email
• Follow up after a service has been completed
• Request feedback or reviews
• Send occasional promotional messages (only where you have consented)
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract — to fulfil a service you have requested
• Legitimate interests — to follow up on enquiries and manage our business
• Consent — where you have opted in to marketing communications
• Legal obligation — where required by law

5. How We Store Your Data

Your data is stored securely. We take appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of your personal information.

We retain your personal data for up to 3 years after your last interaction with us, after which it is securely deleted unless we are legally required to retain it longer.

6. Sharing Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business, including:

• Appointment scheduling software providers
• Payment processors

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at sean@st-autos.com. We will respond within 30 days.

8. Marketing Communications

We may send you follow-up messages by phone or email after you enquire or use our services. You can opt out at any time by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.